Well, Bank of America has grown tired of the constant side stepping of Equator for dispute resolution (that is my assumption) and created a new Web Tool that has been released to certain agents (I am assuming the most annoying of us that escalate often) to either 1) try to make it easier to get files approved and closed or 2) keep us from being so annoying. I tend to believe it is the latter… but time will tell.
In this video, I’ll share with you how this simple Web Tool works. If you have used it and have any feedback, please comment below as I have not yet made my final opinion on the service and it’s usefulness.
**You cannot use this tool unless BofA has “tapped you on the shoulder”, per se, and sent you an email telling you that they have set you up to login to the Short Sale Escalation Web Tool. I don’t know if you can ask them directly for access or if this will be released to all agents eventually.**
Here are their instructions on when it is appropriate to escalate: CLICK HERE